Talking Interoperability #3 – Türkiye

Creating the Digital Social Assistance System in Turkey: ISAS

The 3rd “Talking Interoperability” dialogue series discussed the experience of the Republic of Türkiye in building the Integrated Social Assistance System (ISAS). Through the development of ISAS, Türkiye standardized, integrated, and converted its previously paper-based social assistance procedures into an electronic system.

This harmonized digital platform handles application/registration, eligibility determination, payments, and M&E for all social assistance programmes. It performs a Social Registry function and an Integrated Beneficiary Registry function, while also supporting further operations along the delivery chain. Leveraging the national ID system, the ISAS integrates data from 28 different public institutions and provides 120 web-based services in one easily accessible digital platform.

Presenters: Ercan Dansuk – Senior Social Protection Specialist, General Directorate of Social Assistance, Ministry of Family and Social Services, Türkiye, Ali Demiröz – Head of Social Assistance Applications, General Directorate of Information Technologies, Ministry of Family and Social Services, Türkiye, Ahmet Yortanlı – Senior software engineer, Ministry of Family and Social Services, Türkiye

Discussants: Rajiv Chawla –  Chief Knowledge Officer and Advisor, National Farmers’ Welfare Implementation Society & Former Additional Chief Secretary, Government of Karnataka, India, Ubah Thomas Ubah – Social Protection Specialist & Co-Lead for Core-MIS, World Bank

Moderator: Madhumitha Hebbar – Independent Consultant, GIZ