Capacity development

Study tours and training programs

As part of the DCI, the International Labour Organization leads a strategic capacity development and training workstream aimed at strengthening the institutional and human capabilities for effective, interoperable and rights-based digital transformation of social protection systems.

Empowering governments, institutions and practitioners to lead the digital transformation of social protection.

Digital transformation in social protection must be inclusive, equitable and sustainable. Achieving this vision requires the right technology and the right people; individuals and institutions equipped to lead, manage and sustain change. Through capacity development, the DCI supports countries in building resilient and adaptable digital systems that respond to evolving social, economic and technological realities.

Through this workstream, DCI and its partners aim to:

Strengthen national ownership and leadership of digital transformation initiatives in social protection
Equip policy makers, programme managers and practitioners with the knowledge, tools and capabilities to address both technical and institutional challenges
Promote the adoption of rights-based and human-centered approaches in the design and implementation of digital systems

Capacity development in action

Technical study tours and knowledge exchange

DCI facilitates structured peer learning opportunities through study visits and cross-country exchanges. These experiences allow practitioners to learn directly from institutional innovations and reform processes.

Training programs

The DCI training programs are modular, adaptable and practice-oriented, designed to respond to country-specific contexts and implementation challenges. Trainings are delivered through in-person, virtual and blended formats to ensure relevance and accessibility.

Featured

In January 2025, a study tour to Nepal brought together delegations from the European Union, France, Ethiopia, Senegal, Zambia and other partners to learn from the government’s experience in digitizing health insurance systems through openIMIS. The tour included on-site visits and a technical workshop on business process design and requirements gathering.

Read our newsletter and blog for more details.

Our cooperation partners brought us together to build alliances both with the technical experts from our partner agencies and with other country teams. Now we have people we can call to help us implement our own social health insurance.

Mrs Perpetual Halindi Kalobwe, Director Health Insurance Services at NHMIA in Zambia
In April 2025, DCI, together with ILO, ITCILO, GIZ and openIMIS, successfully piloted a training on the design, planning and implementation of Social Protection Management Information Systems. Public officials from Zambia, Pakistan, Cambodia, Peru, The Kurdish Region of Iraq and Lao People’s Democratic Republic participated in an intensive residency week in Turin, Italy, covering topics such as administrative process design, enterprise architecture and system development.

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First cohort of management information systems for social protection training, conducted by DCI and openIMIS. © ILO International Training Centre, Turin, April 2025.

Collaborate with us

We welcome collaboration with governments, development partners, academic institutions and regional organizations committed to strengthening capacities for digital transformation and interoperability in social protection.

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