Online course on digital transformation and interoperability foundations
“Digital transformation and interoperability foundations for social protection” is the first module of the learning series “Digital transformation and interoperability in social protection”. The course was developed by the International Labour Organization (ILO) and socialprotection.org under the Digital Convergence Initiative and provides the foundational building blocks for effective digital reform.
Drawing on knowledge and insights from leading experts and global good practices, the module presents the core concepts, principles, and enablers that underpin successful digital social protection systems. The learning path guides participants through policy-driven, human-centred approaches that enhance governance, service delivery, and citizen experience while advancing broader social protection objectives.
Learning objectives:
- Understand the foundations of digital transformation and interoperability in social protection
- Learn how service design and design thinking translate policy goals into user-centred services
Course topics:
- Foundational digital concepts aligned with social protection goals
- Enablers and building blocks for effective digital transformation
- Interoperability for seamless, inclusive social protection
- Key legal frameworks
- Design thinking and hybrid delivery approach
The course is self-paced and takes approximately 90 minutes to complete. Registration is required.
