AI in social protection – exploring opportunities and mitigating risks

Overview:

This report showcases how artificial intelligence can support social protection systems while also highlighting the risks. It introduces key AI concepts and examines possible applications across the social protection delivery chain, including outreach, registration, enrolment, provision, monitoring, and management. The report presents practical use cases from employment services, cash transfers, agricultural insurance, and forecast-based financing. It is particularly useful for practitioners assessing responsible AI, automation, data protection, bias, exclusion, and accountability in digital social protection.

Author: Tim Ohlenburg